This is the year you will offer a better customer response, reduce operational costs and become more efficient.
Maybe there is optimization potential among your suppliers; or possibly in your internal processes? Maybe there is potential in the ordering process or in the delivery process? Or should you rethink the distribution of resources? Maybe you need to optimize in a specific region, or on a particular product? There are so many possibilities, but where to start? Is there any potential for optimization at all - and if so how can you find it?
First, you need to completely understand your business processes – every step of the way. Imagine you are walking along the beach and at each step you leave a footprint in the sand. This is what process mining offers. You can measure every digital step that an order leaves behind in your IT systems, for example. You can then use the results for individual analysis, giving you extensive visibility into your day-to-day business.
Process mining starts from the events stored in your information systems – transactions, audit trails, databases, and message logs. Software AG’s ARIS shows you exactly how your processes have been executed, where the bottlenecks are and how to fix them.
Each individual process step is automatically measured and assembled into the entire process. It identifies all process variants that have occurred in order to see the standard behavior of processes executed. You can take a look at process data and KPIs that are really interesting for your company, and make informed decisions to improve your day-to-day business. You can compare measured processes with originally-planned processes and identify deviations. You can leverage flexible ad-hoc analysis and discover process bottlenecks (like long processing times, high costs, etc.) to fix them immediately. You can automate the detection of root causes for process deviations and problems.
Use ARIS to quickly and easily build the dashboards you really need, tailored to your requirements so that you can get important key figures and data at any time in view. You’ll see an immediate response when thresholds are going to be exceeded. You can use ARIS to reduce costs and complexity. Improve your process execution by customizing your existing process design as a blueprint for execution. Start new process modeling initiatives or improve existing process models. Implement appropriate changes in your application systems and communicate optimized processes to introduce best practice across the enterprise.
This is what is called being proactive in process analytics. Once you follow the footprints and find the low-running processes (the ones with discrepancies or structural faults) and locate the delays and the root causes of the problems, you can then improve your processes. They will perform better, cheaper and faster.