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Beyond B2B: A Digital Reality Check

Data Shines a Light on Retail Operational Fitness

Inventory and sales are the heart and lungs of any retailer’s internal operational fitness; but without visibility their...

Pokémon Go Sparks a Retail Revolution

A burger restaurant in London reports revenues are up by 26%.  A pizza place in Queens, New York sees food and drink sales...

Preparing for the Customer of the Future

Fifteen years ago your target demographic of 25-40 year-olds shopped at brick and mortar stores, or phoned in an order from...

Powering Emotional Retail

“I LOVE this shop,” my wife said when she came across a new dress shop in our local town.

Retail Customers Crave Exploration

For centuries, discovery and exploration have been primal to human beings. Like Marco Polo, humans have an insatiable need...

Making Good on Retail Inventory Promises

When a retailer emails you a sales promotion, you will generally click on it only if you really need or want something it is...

Retail Mergers – The Customer is Waiting

The combination of Sainsbury’s and Argos is just the beginning; mergers in retail will come thick and fast over the next few...

Retailers Rattled by Customer Returns

An email comes from your favorite store with an offer on a T-shirt that you like and you order it online in two colors and...

Avoid the “Last Item in Stock” Conundrum

As a customer, there is nothing more frustrating than seeing that the item I have just clicked on has already gone to...

Instant Gratification to Transform Retail in 2016

In 2016, retailers are looking to further customize and personalize instant gratification “buy buttons” hoping that these...

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