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Beyond B2B: A Digital Reality Check

Thoughts on the M&S deal with Ocado

Marks and Spencer is finally entering the home delivery market by tying up with Ocado. M&S paid dearly for this option, but...

US Online Grocery Market Expected to Boom

Ordering groceries online for home delivery is not the first thing that springs to shoppers’ minds in the US.

The NRF Big Show Lived up to its Name

Whoever said retail was a dying industry? From the level of activity, intensity and conversation at NRF’s Big Show this...

NRF 2019: Kiabi Focuses on the Customer

Customer focus is the touchstone by which retailers measure their commitment to digital transformation. The customer...

Retail: This is the Year of Generation Z

In 2019, Generation Z (those born between 1995 and 2009) will become the largest demographic group on the planet. 

Collaboration = NRF 2019, Software AG and Kiabi

Retail today is about collaboration; brick and mortar companies need non-traditional solutions, online retailers need...

Five Ways Retail will Fight Back in 2019

Retail disruption is now a market “given,” and many think that the future is starting to look brighter. Why?

Retailers see Better CX as Top Priority

Even organizations with the most distant view of the retail industry are talking about the importance of improving the...

Gartner: Ready for “Next”

I had a fascinating week at the Gartner Symposium in Barcelona, where over 5000 CIOs and senior IT executives came to learn...

Retailer Winners Focus on Driving Innovation

Successful retailers have learned not to take their foot off the gas pedal when it comes to driving innovation, especially...

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