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Beyond B2B: A Digital Reality Check

Customer Focus is at the Heart of Transformation       

The “expectation economy” has put customers’ desires at the center of retailers’ digital transformation, but winning the...

Are Customer Expectations Hurting the Planet?

Consumers ask a lot from retailers; they want a personalized shopping experience, fast delivery and, in the meantime, not to...

IoT offers Retail Stores a Lifeline

Recently, Britain's high streets suffered their significantly as sales plunged by 2.7 per cent compared with last year,...

Retailers have to Shape up - or Ship Out

“Excess inventory will kill a business. It doesn’t just cost money; it hides real problems that are lurking in the shadows...

Retail Ecosystems Require Cooperation… and APIs

A retail ecosystem exists when companies work together to satisfy the needs of consumers. 

Returns is all About Data – is There Enough?

It’s amazing how seemingly crazy ideas come to you when you least expect it - as happened to me a few weeks ago while...

How Superheroes Personify Retail

I watched The Incredibles movie with my son at the weekend, and was reminded of a powerful session I saw at the Gartner...

What does Freedom as a Service mean to Retailers?

Retailers have long been constrained, rather than empowered, by technology and data.  This is why I feel Software AG’s new...

Retail "Body Parts" Work Together to Survive

The anatomy of the retail industry is similar to the human body; in retail, employees are the backbone and technology is...

Thoughts on the M&S deal with Ocado

Marks and Spencer is finally entering the home delivery market by tying up with Ocado. M&S paid dearly for this option, but...

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