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Beyond B2B: A Digital Reality Check

Retail Ecosystems Require Cooperation… and APIs

A retail ecosystem exists when companies work together to satisfy the needs of consumers. 

Returns is all About Data – is There Enough?

It’s amazing how seemingly crazy ideas come to you when you least expect it - as happened to me a few weeks ago while...

How Superheroes Personify Retail

I watched The Incredibles movie with my son at the weekend, and was reminded of a powerful session I saw at the Gartner...

What does Freedom as a Service mean to Retailers?

Retailers have long been constrained, rather than empowered, by technology and data.  This is why I feel Software AG’s new...

Retail "Body Parts" Work Together to Survive

The anatomy of the retail industry is similar to the human body; in retail, employees are the backbone and technology is...

Thoughts on the M&S deal with Ocado

Marks and Spencer is finally entering the home delivery market by tying up with Ocado. M&S paid dearly for this option, but...

US Online Grocery Market Expected to Boom

Ordering groceries online for home delivery is not the first thing that springs to shoppers’ minds in the US.

The NRF Big Show Lived up to its Name

Whoever said retail was a dying industry? From the level of activity, intensity and conversation at NRF’s Big Show this...

NRF 2019: Kiabi Focuses on the Customer

Customer focus is the touchstone by which retailers measure their commitment to digital transformation. The customer...

Retail: This is the Year of Generation Z

In 2019, Generation Z (those born between 1995 and 2009) will become the largest demographic group on the planet. 

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