From its infancy as an online bookseller, Amazon, founded in Jeff Bezos’ garage, has been considered a disruptive influence.
But few would have guessed at the number of waves of retail disruption it would set off; from online shopping, to one click purchasing and same-day delivery, Amazon has created the marketplace standards for others to follow.
One of the ways in which Amazon has become the “wunderkind” of retailers was by automating processes; Amazon calls this “instrumentation.” Teams collect and use real-time data in processes to give insights that benefit the company in many ways including innovation and operational efficiency.
This instrumentation is very close to our hearts at Software AG and I will be talking more about it on February 27th, when I will again join John Rossman, author of the “The Amazon Way." This time it will be in a webinar, where John will explain how Amazon's culture creates the foundation for its ability to disrupt, the consistent principles the company uses, and how to likewise set up your own company to drive disruption.
The webinar will be held on February 27, 2018 - from 1:00 to 2:00pm Eastern Time. Following John’s presentation, I will join him in conversation, moderated by RetailWire's CEO, Al McClain.
I have read John’s book ‘The Amazon Way” and was struck by how Amazon learned how to automate its processes and work to continually reduce manual steps, interventions, and labor costs. One of the many benefits of automating processes is that real-time business intelligence can be captured and used – i.e. instrumentation.
As John said in his book, batch architecture is very last century. In this day and age, you need real-time data, real-time monitoring, and real-time alarms when trouble is brewing - not lag-time metrics that hide the real issues for twenty-four hours or more. In this way, Jeff Bezos and Amazon can utilize small teams of world-class engineers to out-innovate the massive bureaucracies of other competitors.
John said: “The future will be won by companies that raise the technology capability of all business leaders and build technology capability closer to the customer with integrated technology and business teams.”
I encourage you to register for this enlightening webinar by clicking below. See you there!